Work Experience

Omatic Software | UX Writer, Content Strategist

Aug. 2021 – Present

  • Developed company writing standards guide using input from multiple departments to help guide voice and tone and create consistency across customer/user-facing communications (including marketing materials, user documentation, in-prodcut microcopy)

  • Led Omatic Cloud’s product knowledge base refresh, including conducting content audit, identifying high-priority articles that either needed to be created from scratch or edited from other authors and subject matter experts, and creating information architecture for user guide articles

  • Consulted directly with product managers, support staff, and developers to create comprehensive product documentation for Omatic Cloud (i.e., helmed the process from start to finish to gather information from subject matter experts, draft documentation material, guide drafts through multi-department review process, and publish finished user-facing product documentation on Omatic’s public user guide)

  • Drafted, edited, revised, and published user guide articles and documentation that made technical concepts (e.g., APIs, export/import services, webhooks, data processing) easy for the average user to understand

  • Collaborated with team members to write, edit, test, and approve in-product copy (e.g., error messages, page copy) to effectively communicate system requirements and necessary steps for using the product

  • Created in-product walk-through guides for updated features and functionality using Pendo

  • Guided strategy for where and how user-oriented written content should be presented during key steps in using the product

  • Contributed to UI design work in Figma  

TiER1 Performance | Senior Consultant, Instructional Designer

Jan. 2016 – July 2021

  • Designed and developed engaging learning and performance support solutions (e.g., instructor led training, experience portals, eLearning, micro learning, infographics, job aids) that provided instruction on complex concepts, including avionics, business acumen, marketing strategies, regulatory healthcare compliance, attention-based drone pilot training, manufacturing assembly line management, and IT systems integration

  • Consulted directly with clients and subject matter experts to determine the learning strategy best suited to communicate the content and address the target audience’s needs

  • Led instructional design strategy in concert with cross-functional teams to deliver effective training solutions 

  • Co-led solution development with considerations to client branding, adult learning principles, human-centered design principles, and interactivity to craft elegant and effective learning experiences

  • Developed standards documentation and templates for internal and client teams

  • Performed quality assurance and quality control reviews that adhered to client standards

  • Participated in company volunteer opportunities  

KTK Publicity | Publicity and Marketing Intern

June 2015 – Aug. 2015

  • Worked with a wide range of clients on publicity campaigns

  • Edited client Q&As, blog posts, press releases, and social media content with time-sensitive deadlines

  • Advised clients on communication design strategies

  • Identified and contacted journalists and commentators for publicity

  • Wrote pitch letters for publicity, media outreach, and reviews

TiER1 Performance | Knowledge Coordinator

Sept. 2019 – Dec. 2020

  • Audited, coordinated, and upgraded key internal knowledge bases and documentation

  • Leveraged UX design principles and human-centered design to develop a knowledge sharing platform; conducted information architecture audits, led focus groups, conducted user research, collected and synthesized feedback to guide next steps, produced and iterated on wireframes and prototypes, developed easy-to-navigate information architecture

  • Developed and captured preferred standards, practices, and processes for sales and delivery teams

  • Consulted directly with internal subject matter experts to identify and gather pre-existing documentation, practices, and procedures

  • Established workflows for updating and storing company-generated knowledge and asset examples

  • Encouraged behavioral shift within to promote proactive knowledge storing, accessing, and sharing

  • Managed project tasks and operated independently to execute initiative on an accelerated timeline

  • Coordinated cross-functional team meetings and initiatives

  • Ultimately reduced the amount of time and effort needed to find information and create client solutions

Carnegie Mellon University | Grad. Asst., Editorial and Design 

Aug. 2015 – Dec. 2015

  • Edited full-length manuscript for anthology

  • Created layout and format of manuscript for publication

  • Consulted and communicated with team on design strategies

  • Worked semi-independent of supervisor to complete editorial and design objectives on time 

Harvey Klinger, Inc. | Literary Agency Intern

Jan. 2015 – May 2015

  • Evaluated and responded to 150+ query letters weekly

  • Read manuscripts; wrote and submitted reader reports to deadlines

  • Requested additional query materials and manuscripts

  • Consulted with supervisor on marketability of selected manuscripts

  • Acquired an in-depth understanding of the publishing process

Carnegie Mellon University | Grad. Asst., Prospective Student Outreach

Aug. 2014 – May 2015

  • Authored promotional material aimed at prospective graduate students

  • Conducted and transcribed alumni interviews

  • Contributed to design conceptualizations

Georgia Museum of Art | Publications Intern

Jan. 2012 – Nov. 2012

  • Edited book manuscripts, museum catalogues, and newsletters

  • Authored and edited press releases for upcoming exhibitions and events

  • Wrote and posted weekly blog articles on museum website

  • Digitized historical documents for archival purposes

  • Represented museum at public events, including the quarterly “Museum Mix” and exhibition openings

The Red & Black | Copy Editor

Jan. 2012 – May 2012

  • Marked up copy, proofread for grammar

  • Edited content and style

  • Assisted editorial and design teams with page layouts and article content

The Spectator | Asst. Features Editor and Staff Writer

Jan. 2010 – Dec. 2010

  • Authored Features articles, which involved conducting interviews with sources, completing research activities, and adhering to journalistic guidelines

  • Edited Features articles and worked with team to determine both digital and print publication format

  • Met deadlines for articles

  • Collaborated with other student journalists on story development

Education

  • Carnegie Mellon University
    Graduated magna cum laude Dec. 2015

  • University of Georgia
    Graduated cum laude May 2013

  • BrainStation
    Bootcamp passed May 2021

Skills

  • Attention to detail; excellent proofing skills

    Versatile writing and editing style, adaptable to a wide range of purposes, tones, and audiences

    Experienced with meeting tight deadlines across multiple writing projects

    Accurate, fast typist (60 words per minute)

    Conversant in AP, Chicago, and MLA styles

  • Proficient with Microsoft Office programs and Google suite of products

    Competent with both PC and Mac OS

    Trained in creative programs, including Adobe Creative Suite (InDesign, Illustrator, Photoshop, Audition, Captivate, Premiere, and Lightroom)

    Experience in Axure, Xd, Figma, and InVision for wireframing and prototyping

    Adept with task manager platforms (e.g., JIRA, Planner, Smartsheets)

    Familiarity with wide range of social media

    Quick learner for new computer programs

  • Team player and leader

    Active listener

    Continual learner

    Highly motivated, high performer

    Willing and able to take responsibility, firm believer in accountability

    Professional and articulate communicator

    Caring and empathetic

    Can-do attitude